Alpine Systems – Terms of Service

Effective Date: 06/25/2025

 

1. Introduction

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 - These Terms of Service (“Agreement”) apply to all services provided by Alpine Systems (“we,” “our,” or “the Provider”) to any client or customer (“you,” “your,” or “the Client”). By requesting a quote, making a payment, or receiving services/products from Alpine Systems, you agree to be bound by this Agreement.

 - This Agreement governs custom computer builds, repairs, upgrades, diagnostics, warranty support, and any other services Alpine Systems offers. It applies from the date of service initiation through the duration of all applicable warranties.

 

2. Services Provided

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 - Alpine Systems offers the following services, subject to availability and project scope:

• Custom computer design and assembly using components selected to meet your requirements.

• Diagnostics and repair of desktop systems, including hardware testing and software troubleshooting.

• Upgrades to existing systems, including component replacement, configuration, and optimization.

• Preventative maintenance, operating system configuration, and general consulting.

 - Unless otherwise agreed in writing, services do not include:

• Data backup or recovery beyond initial drive testing.

• Setup or maintenance of third-party accounts, software licenses, or subscriptions.

• Ongoing remote support after delivery unless under warranty or a separate support plan.

 

System Delivery Expectations

 - Systems are delivered as fully assembled, functional, and tested units. During the build process, Alpine Systems may create a temporary administrative account to facilitate hardware testing, driver installation, and system validation. This account and its associated files are removed prior to delivery.

 - If any residual test logs or folders remain (e.g., benchmark results), they contain no personal data and are safe to delete. Clients may request to retain these results as part of their system documentation.

 - Clients are responsible for setting up personal user accounts, adjusting preferences, and completing initial operating system setup unless otherwise arranged.

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Service Availability

All services are provided on a first-come, first-served basis. Alpine Systems reserves the right to decline service or support for hardware not sourced through Alpine Systems, or for systems that have been modified after delivery.

 

3. Quotes, Payments & Pricing

 - All quotes provided by Alpine Systems are valid for 7 calendar days unless otherwise stated. Pricing may vary due to component availability, supplier pricing, or market fluctuations.

 - A non-refundable deposit may be required before any parts are ordered or work begins. The deposit amount will be communicated clearly in writing at the time of agreement.

 - Final payment is due upon delivery or pick-up of the completed system or service. Payment must be made in full before the system is released to the client.

 - Alpine Systems accepts payment via Invoice, CashApp, Square, and Cash if delivery and agreement is made in person. Invoice will include applicable sales tax.

 - Custom systems and labor charges are non-refundable once parts are ordered or service work has commenced, unless otherwise agreed in writing.

 - Alpine Systems reserves the right to charge additional fees for services requested after the original scope of work is agreed upon (e.g., added hardware, extended support, or rework due to client-side changes).

 

4. Customer Responsibilities

- The Client agrees to the following responsibilities as a condition of service:

• Provide accurate requirements for system builds or repairs, including intended use, compatibility needs, and budget limitations.

• Ensure timely communication regarding quote approvals, service decisions, or delivery arrangements.

• Retain all documentation, including invoices, serial numbers, and receipts for warranty purposes.

• Inspect the delivered system within 48 hours and report any discrepancies or issues.

• Refrain from making hardware or software modifications that may impact performance, stability, or support eligibility without prior consultation.

• Securely manage personal data, including creating user accounts and backing up any existing information.

• Provide administrative access (if applicable) when requesting diagnostics or repair of a previously delivered system.

 - Failure to meet the above responsibilities may limit Alpine Systems’ ability to provide support, honor warranties, or complete services in a timely manner.

 

5. Warranty Policy Reference

- All services and custom-built systems are subject to the terms and conditions outlined in the Alpine Systems Warranty Policy.

• The Warranty Policy includes coverage details, limitations, exclusions, and claim procedures.

• Manufacturer warranties apply to individual hardware components and vary by brand.

• Alpine Systems provides a limited 90-day service warranty on all completed systems.

• Courtesy support for manufacturer RMA processes is available during and after the service warranty period.

 - For more information reguarding Warranty please click HERE or navigate to the Warranty page. ((REFINE))
 

 

6. Returns, Refunds, and Cancellations

- Due to the nature of custom computer builds and specialized service work, all sales are final unless otherwise stated in writing.

• Custom builds are non-refundable once parts are ordered or service work has commenced.

• Deposits, labor charges, and consultation fees are also non-refundable unless Alpine Systems cancels the project.

• Parts returned to suppliers due to client cancellation may be subject to restocking fees, shipping charges, and delays in any applicable refund.

 - Pre-built systems and accessories may be eligible for return at Alpine Systems’ discretion within 7 days of delivery. This includes items such as headsets, keyboards, or other peripherals, provided they are unused, in original packaging, and in resellable condition.
- Opened or used accessories may be subject to a restocking fee or denied return depending on condition.

 - If a service cancellation is requested after work has started, the Client will be billed for time and materials used up to that point.

Refunds, if approved, will be issued via the original payment method within 7 business days of confirmation, processing times may vary depending on your financial institution.

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7. Support & Service Limitations

- Alpine Systems provides limited post-sale support to assist with hardware-related questions and basic system operation.

• Support is available via email at support@alpinesystems.tech during business hours: Monday–Friday, 9 AM to 5 PM (local time).

• Initial response times may vary but typically occur within 1–2 business days.

• Clients are encouraged to review included documentation, warranty terms, and system delivery notes before submitting a request.

 - Note: Possible delays in response are possible if Alpine Systems is unavailable due to military/government obligations. This will be disclosed at the quickest convenience.

 - The following support limitations apply:

• Software assistance is limited to pre-installed applications, drivers, and operating system configuration performed by Alpine Systems at time of delivery.

• Alpine Systems does not provide general IT support, third-party application training, or ongoing system monitoring unless covered under a separate agreement.

• Support may be declined or limited if the system has been modified, reconfigured, or damaged after delivery.

 - Clients may request extended or priority support plans for additional service coverage beyond the standard support window.

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8. Data Loss & Backup Disclaimer

- Alpine Systems is not responsible for the loss, corruption, or deletion of any personal data, files, or software during the course of service, repair, diagnostics, or upgrades.

• Clients are solely responsible for maintaining current and complete backups of all important data prior to submitting any system for service.

• If Alpine Systems is asked to perform data backup or transfer, the service must be requested and agreed to in writing in advance. Additional charges may apply.

• As a courtesy, Alpine Systems may offer to perform basic data backups during preventative maintenance or upgrade services on systems that are functional at the time of intake. This optional service is limited in scope and duration and does not guarantee full data preservation or recovery.

• Any such courtesy backup, if performed, will typically include standard user data directories (e.g., Desktop, Documents, Pictures) and will be retained for no more than 7 days after service is completed unless otherwise agreed in writing.

• Alpine Systems does not guarantee the recovery of data from damaged, encrypted, or failing storage devices.

 - By submitting a device for service, the Client acknowledges that data loss is a possible risk and agrees not to hold Alpine Systems liable for any resulting loss of information, software, or system configuration.

 

9. Shipping & Delivery

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 - For clients receiving completed systems by mail, Alpine Systems takes all reasonable precautions to protect the equipment during transit. This includes internal component stabilization, anti-static materials, protective padding, and double-boxing as needed.

 - Systems may be shipped with insurance coverage equal to the system's declared value, and a signature may be required upon delivery. Tracking information will be provided once the item is shipped.

 - Once a system is transferred to the shipping carrier (e.g., UPS, FedEx), liability for shipping damage becomes the responsibility of the carrier. Alpine Systems is not responsible for damage incurred during transit. 

 - Clients must inspect all deliveries within 24 hours of receipt. In the event of visible or suspected shipping damage, clients must:

• Photograph the packaging and system before full unpacking

• Retain all original packaging materials

•  Contact Alpine Systems immediately for assistance in filing a carrier claim

 - Systems that show evidence of mishandling after delivery may be disqualified from damage-related warranty claims.
 

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10. Limitation of Liability

- Alpine Systems shall not be held liable for any indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, any system, hardware, or service provided.

 - This includes, but is not limited to:

• Data loss

• Lost profits or income

• Business interruption

• Equipment downtime

• Missed deadlines

• Software or compatibility issues caused by third-party products

 - Alpine Systems’ total liability for any claim related to services provided shall not exceed the amount paid by the Client for those services.

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 - The Client agrees that Alpine Systems is not liable for delays, defects, or damages caused by:

• Acts of God or environmental conditions

• Manufacturer defects

• Third-party software updates or failures

• Misuse, neglect, or unauthorized modifications by the Client

 - Any claims made against Alpine Systems must be proportionate, substantiated, and reasonably related to the service provided. Inflated or speculative claims for damages not directly caused by Alpine Systems’ actions will not be honored.

 

11. Dispute Resolution and Enforcement Rights

- In the event of a dispute regarding services or products provided by Alpine Systems, both parties agree to attempt to resolve the matter informally and in good faith before pursuing formal action.

 - If a resolution cannot be reached within 30 days of written notice, the dispute may be escalated through appropriate legal means.

• This Agreement shall be governed by the laws of Comanche County, Oklahoma, and any legal actions must be filed in a court within that jurisdiction.

• Alpine Systems and the Client waive the right to bring claims in any other venue.

• Each party shall bear its own legal costs unless otherwise determined by the court.

• Nothing in this section shall limit Alpine Systems’ right to collect unpaid balances, recover equipment, or enforce service terms through small claims or civil court as permitted by law.

11.1 Enforcement Rights and Business Protections

- Alpine Systems reserves the following rights to protect its business operations and enforce fair client relations:

• Right to Refuse Service: Alpine Systems may refuse service to any individual or entity for lawful reasons, including but not limited to abusive behavior, non-payment, or unreasonable conduct.

• Right to Withhold Deliverables: Hardware, documentation, or completed work may be withheld until full payment is received.

• Retention of Ownership: All systems, components, and services remain the property of Alpine Systems until paid in full.

• Right to Recover Legal Fees: If legal action is taken and Alpine Systems is found not at fault, the Client may be held responsible for reasonable attorney's fees and court costs.

• Right to Enforce Late Fees: Invoices not paid within 15 days of the due date may be subject to a 5% monthly late fee and additional recovery charges.

• Right to Terminate Agreements: Alpine Systems may terminate any project or service agreement if the Client breaches this Agreement, engages in misconduct, or becomes uncooperative.

 

12. Modifications to Terms

- Alpine Systems reserves the right to update or modify these Terms of Service at any time. Changes will take effect upon publication to our official website or other public notice.

• The version of the Terms in effect at the time of service initiation will apply to that specific transaction or agreement.

• Clients are encouraged to review the Terms of Service periodically for updates.

• Material changes will be communicated directly to current clients with active services or warranties.

 

13. Refurbished System Sales

- Alpine Systems may offer for sale systems that are refurbished in-house. These systems are sold under the following additional terms:

• Refurbished Systems: These are previously used systems that have been inspected, cleaned, and tested by Alpine Systems. They may include upgraded or replaced components and are sold at a discounted rate. Warranty coverage is limited and will be clearly specified at the time of sale. 

• Warranty Limitation: Alpine Systems does not guarantee full manufacturer warranty coverage unless explicitly stated in writing. The client understands that remaining warranty time may be less than the standard term due to prior ownership or storage. Parts installed “New” will retain manufacturer warranty and will be disclosed with the product's information, though the manufacturer warranty will degrade starting at the time Alpine Systems purchases it. This information will be tracked by Alpine Systems.

• Support Scope: Post-sale support for these systems is limited to basic operational assistance and does not include advanced troubleshooting or warranty fulfillment beyond what is outlined above unless covered by Alpine Systems' internal warranty period.

• Condition Disclosure: The condition of refurbished systems (like new, or used) will be disclosed at the time of sale, along with known specifications and applicable notes.

• Return Policy: Sales of refurbished systems are final unless otherwise agreed in writing. Alpine Systems may offer a return period or limited warranty for select items at its sole discretion.

 

14. Alpine Systems Prebuilt Computers

- Alpine Systems may offer new prebuilt systems composed of all-new parts sourced and assembled by Alpine Systems. These systems are sold under the following terms:

• New Components: All parts used in Alpine Systems Prebuilt machines are brand new and sourced from trusted suppliers. Clients will be provided a full parts list and applicable documentation upon request.

• Manufacturer Warranty Notice: Warranty coverage for these systems is subject to the terms and start dates of the respective component manufacturers. Coverage often begins at Alpine Systems’ original date of purchase.

• Service Warranty: Alpine Systems provides a limited service warranty of 90 days from the date of sale covering installation defects or system failures due to improper configuration.

• Support Scope: Support includes general troubleshooting of hardware issues and initial system setup. Additional software assistance or reconfiguration is not included unless separately agreed upon.

• Return Policy: Sales of Alpine Systems Prebuilt computers are final unless otherwise agreed in writing. Alpine Systems may offer a return period or limited warranty for select items at its sole discretion.

 

15. Acknowledgment & Acceptance

- By requesting a quote, placing an order, making payment, or accepting delivery of any product or service from Alpine Systems, the Client acknowledges that they have read, understood, and agreed to be bound by the terms outlined in this Agreement.

If the Client does not agree to these Terms of Service, they must not proceed with any service, request, or transaction involving Alpine Systems.

 - These Terms are considered binding upon the earliest of:

• Acceptance of a written or digital quote,

• Submission of payment for any service or product,

• Receipt of a completed system, service, or deliverable from Alpine Systems.

 

Contact Information
Alpine Systems
support@alpinesystems.tech

+1 (405)-489-2311