Warranty

Alpine Systems Warranty Structure

1. Pre-Built Systems Warranty

Coverage Period:

• Individual Component Manufacturer Warranties: Manufacturer warranties (typically 1-5 years per component)

• Alpine Systems Limited Warranty: 1 Year from purchase date

What's Covered:

• Component failures due to manufacturing defects

• Performance issues within specification ranges

• DOA (Dead on Arrival) components

• Assembly-related issues caused by Alpine Systems

What's NOT Covered:

• Physical damage from misuse or accidents

• Liquid damage

• Modifications made by customer or third parties

• Normal wear and tear after 1 Year

Warranty Start Date: From date of purchase/delivery

2. Custom Computer Builds Warranty

Coverage Period:

• Individual Component Manufacturer Warranties: Manufacturer warranties (typically 1-5 years per component)

• Alpine Systems Limited Warranty: 1 Year from purchase date

What's Covered:

• All individual components under their respective manufacturer warranties

• Build compatibility and assembly workmanship

• Initial system stability and performance testing

• Part replacement coordination during warranty period

What's NOT Covered:

• Customer-selected incompatible components (after consultation)

• Damage from customer modifications post-delivery

• Performance expectations beyond component specifications

Special Notes:

• Manufacturer Warranty periods start from component purchase date, not delivery date unless otherwise specified

• Alpine Systems assists with RMA processes for manufacturer warranties

3. Refurbished Computer Warranty

Coverage Period:

• Alpine Systems Warranty: 60 days from purchase

• New Parts Added: Manufacturer warranty on any new components installed

What's Covered:

• Functionality of all refurbished components

• New parts installed during refurbishment process

• System stability and basic performance benchmarks

• Cleaning and optimization work performed

What's NOT Covered:

• Cosmetic wear consistent with refurbished status

• Components showing normal age-related performance decline

• Upgrades or modifications post-purchase

Refurbishment Standards:

• Complete system cleaning and testing

• Performance baseline establishment

• Fresh parts replacement where needed for reliability

Universal Warranty Terms (All Categories)

Claim Process:

1. Make a Warranty Claim

2. Provide purchase information and describe the issue

3. Diagnostic consultation (free of charge)

4. Repair/replacement determination

Repair Coverage:

• Full Coverage: If damage/failure is due to Alpine Systems malpractice

• Standard Coverage: Component replacement under warranty terms

• Labor: Covered for warranty-related repairs

Customer Responsibilities:

• Proper system care and maintenance

• Timely warranty claim reporting

• System availability for diagnostic testing if local (Remote option if system is able)