Frequently asked questions

General Questions

First verify the video cable is plugged into your graphics card. This will be towards the middle-to-lower end of your tower. On most modern graphics cards you will find 2 to 4 video outputs on the graphics card. Do not confuse this for the "CPU Onboard Graphics" from the motherboard. Ensure the video cable is fully seated in the appropriate slot. Make sure the screen is plugged in and turned on. Some screens may not automatically detect your computer and must be manually set to the appropriate input. Ensure the cable is fully seated in the monitor. Once these steps are complete restart your system.

If this does not solve your issue please contact us for further troubleshooting steps

First time setup

Congratulations on your new computer! Follow the guide below to make sure everything is in order.

Plugging in the essentials

Once the computer tower is in place lets take the power cable and plug it into the computer and plug the other end into a wall outlet. Next we can plug in the monitor to the graphics card.

NOTE: Do not plug the monitor into the motherboard - you can tell the difference by the graphics card having multiple inputs in a row rather than a single input alone

If your keyboard and mouse are wired then go ahead and plug the USB into your preferred ports on the case or the motherboard on the rear of the computer. If they have adapters to connect wirelessly you can go ahead and connect these to the preferred USB ports. If they are strictly Bluetooth connect the wire supplied with the keyboard or mouse until you have access to the Bluetooth settings to connect your devices.

Turning on your system

Once your monitor and tower have been plugged in you can press the power button to turn on the system. If there is no power please ensure the switch on the power supply near the power cable on the rear is in the "On" position and then try again.
Once the system boots initially it might take a moment to load. Depending on preference specified there may be an account already on the system or you may be prompted by the operating system to make an account and to connect to a network.

Logging into your account

Now that the system has booted and your account is made go ahead and log into your account. If the system was set to have an account pre-loaded with one you will enter the pin that is supplied with the system. If you made an account through the operating system you will log in with the credentials you provided.
Once logged in you are free to explore your system!

Installing updates and drivers

Depending on the exact parts in your system there are specific drivers that may install automatically or they may need to be manually installed to work correctly. These can include drivers for: Graphics Processing Unit (GPU), Central Processing Unit (CPU) and Chipsets, Key Boards, Headsets, Network Adapters (Wi-Fi/Bluetooth) and other common hardware.